Customer Help Center
A customer help center is provided to act as a central repository for
all store policies and instructions on how to perform different tasks
in the store. All of the files are simple HTML files which can be
modified or eliminated depending upon the needs of the store manager.
Topics that are specific to how areas or functions of the store work
have been filled in with draft descriptions, whereas pages specific to
store policies are left blank. All of the pages should be carefully
reviewed and modified by the store manager to reflect the policies and
business model of the store.
A customer service inquiry form is also provided that will enable
customers to ask pre or post sales questions. The form fields are
emailed to an address that has been specified in the
store configuration.
All of the store templates included with HostedStore provide a
conspicuously placed link to the help center on each page. According
to surveys of online shoppers, one of the common complaints of customers
or potential customers is the inability to locate the information they
need when they need it. With that in mind, we have provided the basis
for the store manager to create a well thought out and detailed help center
to eliminate customer frustration and potential loss of sales.
View Example Screen Detail
|