Customer Help Center

A customer help center is provided to act as a central repository for all store policies and instructions on how to perform different tasks in the store. All of the files are simple HTML files which can be modified or eliminated depending upon the needs of the store manager. Topics that are specific to how areas or functions of the store work have been filled in with draft descriptions, whereas pages specific to store policies are left blank. All of the pages should be carefully reviewed and modified by the store manager to reflect the policies and business model of the store.

A customer service inquiry form is also provided that will enable customers to ask pre or post sales questions. The form fields are emailed to an address that has been specified in the store configuration.

All of the store templates included with HostedStore provide a conspicuously placed link to the help center on each page. According to surveys of online shoppers, one of the common complaints of customers or potential customers is the inability to locate the information they need when they need it. With that in mind, we have provided the basis for the store manager to create a well thought out and detailed help center to eliminate customer frustration and potential loss of sales.

View Example Screen Detail